Klue provides network and computer support for the New York and Tri-State area ( NY, NJ, CT ). We provide you with certified network engineers who review your network, correct any outstanding challenges, and ensure that all your equipment meets minimum recommended standards.

Whether you need an entire system or just quality network support from time to time, you can trust Klue to provide the technical expertise and support that takes the guesswork out of network management.

Service Packages
Klue offers Service Packages that consist of technical training, as well as end-user and systems support. These packages provide our customers with technical support for issues not covered under equipment warranty. Technical support issues may include a variety of software/hardware inconsistencies, for which it is difficult to obtain help and advice when it is most necessary. With the Klue package the customer receives priority resources in solving problems.
We offer, through a variety of simple techniques, technical training to our clients to ensure they know how to utilize and maintain their networks. Training also allows us to update our customers with the skills they need in order to take advantage of new productivity-enhancing features. Above all, our training allows our customers to solve common computer problems.

The advantage of a Klue service package is that there is no termination date or unpredictable monthly charge to contend with. After purchasing any of the above service packages, the available service hours are recorded to your account and indefinitely carried over year-to-year.

If you have a particular service issue, you may call us for a consultation. If the issue can be resolved within 10 minutes over the phone, the support is free. Beyond that time, the issue would be more effectively resolved with an on-site visit by a service technician. Service hours are then deducted from your package equal to the amount of time a technician spends on the client issue. The hours are recorded at a minimum one-hour with half-hour increments.

Aside from specific service issues, Klue provides preventive maintenance programs that are carefully tailored to each individual customer’s needs. Preventive maintenance is recommended to ensure that our clients are utilizing their networks efficiently and effectively. Our technicians monitor the resources within your network and perform routine house keeping functions to provide you with optimal network capacity and utility.

Klue’s staff of highly skilled technicians is focused on improving your information systems and making sure your day to day operations run smoothly and successfully. If you have any further questions, or if you would like us to design a custom service support package for you, feel free to call us anytime.